Service Manager

We are seeking a Service Manager to join our team based in Royal Borough of Kensington and Chelsea (RBKC). The successful candidate will manage multiple dispersed services within the area, supporting the team to deliver person-centred care and support to residents with multiple and complex needs, including mental health challenges, substance use challenges, and homelessness.

The Service Manager will lead the team to deliver a seamless and supportive service, enabling residents to overcome personal challenges and achieve their goals. The ideal candidate will be solution-focused, passionate about the resident group we support, and driven to make a lasting change to lives.

Key responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle
• Encouraging productivity, engagement, and wellbeing of the team
• Supporting day-to-day tasks within the service
• Leading the day-to-day operational delivery of the service
• Risk management ownership
• Property and housing management
• Financial management of service budget

We are looking for someone with confident leadership skills, able to inspire and motivate a team and residents directly. The candidate should have demonstrable experience in leading a service/team in a similar capacity, previous experience in a residential support service, and the ability to provide high-quality support and line management to staff.

We offer a range of benefits, including 25 days annual leave, employer pension contribution, eligibility to register with Blue Light Discount Card, access to discounted tickets for music events, shows, sports and more, reflective practice sessions with a therapist, training and development opportunities, employee assistance programme, life assurance scheme, cycle-to-work scheme, and annual staff awards.

The salary for this role is £40,100 per year.