Protection Case Manager

Introduction

The International Organization for Migration (IOM) is seeking a Protection Case Manager to be based in Santo Domingo, Dominican Republic. The successful candidate will work under the supervision of the Head of Office and the Protection Coordinator.

Job Summary

The Protection Case Manager will provide case management services to migrant individuals, particularly those who have experienced violence, exploitation, or are vulnerable. The role involves conducting protection assessments, developing individualized care plans, and coordinating with relevant stakeholders to ensure the delivery of necessary services.

Responsibilities

• Conduct individual protection assessments for migrant persons upon arrival in the Dominican Republic, identifying situations of vulnerability and protection risks.
• Provide case management services and assistance, including follow-up on cases, ensuring post-arrival services, assisted voluntary return, monitoring progress, and coordinating referrals to specialized services.
• Support communication with beneficiaries, explaining available assistance and ensuring culturally appropriate messages.
• Maintain accurate records and case notes in IOM's case management systems, ensuring data protection and confidentiality standards.
• Coordinate with the Protection Coordinator and other operational staff to ensure timely provision of services and identification of operational limitations.
• Participate in local protection coordination spaces and collaborate with partners to strengthen referral networks and services.
• Contribute to the development of reports, summaries, and project evaluations related to protection.
• Perform travel for work as required, including field visits and monitoring of services.

Qualifications

Education

• Bachelor's degree in Social Work, International Relations, Law, Social Sciences, or related fields with 4 years of relevant professional experience.
• Master's degree in related fields with 2 years of relevant professional experience.
• Additional training in case management, protection, migration, AVRR, M&E, PSEAH, VBG will be considered an advantage.

Experience

• Experience in protection case management, including attention to survivors of gender-based violence and human trafficking, as well as to children and adolescents at risk.
• Experience working with vulnerable populations, ideally including returned or migrant persons with complex needs.
• Experience in referrals and coordination with local protection actors, NGOs, or government services.
• Experience in programs that include a component of movement operations will be valued.
• Previous experience in UN agencies will be desirable.

Skills

• Knowledge of inter-institutional protection standards and IOM operational guidelines, including IOM Case Management Guidelines.
• Familiarity with institutional case management platforms and operational tracking of beneficiaries.
• Strong interpersonal skills; ability to interact respectfully with vulnerable persons and establish effective working relationships with people from diverse cultural and national backgrounds.
• Solid teamwork and communication skills.
• Ability to provide assistance in challenging conditions; adaptability and good judgment.
• Proficiency in MS Office (Word, Excel) and case management tools.

Languages

• Fluency in Spanish is required; proficiency in English is desirable.

Benefits

IOM offers a comprehensive benefits package, including competitive salary, health insurance, and other entitlements.