Server (Part-Time) - Soho House Toronto

At Soho House Toronto, you will be responsible for providing exceptional service to members and guests as a Server in our Food & Beverage team.

The Role… As a Server, you will understand, discuss, and educate members and guests about menu items, allergies, and ingredients, while presenting an approachable and elevated experience by following Soho House Service Standards.

Main Duties:

• Develop and maintain professional relationships with coworkers and management
• Positively influence members and guests' experiences by elevating the dining experience with food and drink pairing options and discussing specials to drive sales
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night
• Complete all checkout reports at the end of each shift and have it double-checked and signed by management
• Adhere to health and safety policies, Company policies, procedures, standards, and local, state, and federal law as applicable
• Accommodate special requests from guests or alternative solutions that better suit business needs
• Ensure food orders are finished being plated and coursed out correctly before serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets
• Clean and stock server alley and bar area, polish silverware, plates, and glassware as needed
• Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests

Required Skills/Qualifications:

• Minimum of 2+ years' experience in a similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure
• Hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests
• Demonstrate competency as outlined in the training schedule and Club School
• Work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment, and autonomously
• Smart Serve certified
• Tips certified and POS knowledge

Physical Requirements:

• Seize, grasp, turn, and hold objects with hands
• Make periodical fast-paced movements to go from one part of the property to others
• Move, pull, carry, or lift at least 20 pounds
• Occasionally kneel, bend, crouch, and climb
• Perform physical activities such as lifting, cleaning, and stooping
• Stand, walk, lift, and bend for long periods

Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks, including:

• Health Care: Full-time employees are eligible for full benefits; Medical, Dental & Vision, as well as Retirement fund with a 2% match
• Paid Time Off: Full-Time Employees have sick days + vacation days
• Career Development: Opportunities for domestic or international career progression
• Soho Impact: Empowering the Soho House Community to make positive change
• Learning & Development: Extensive range of internally and externally run courses
• Cookhouse & House Tonic: Celebrating our passion for food and drink
• Team Events: Fun events such as fitness sessions, cinema screenings, and art classes
• Team Meal: A substantial meal free of charge whilst on duty