Description
We are seeking a Senior Vice President, Customer Solutions Center, Australasia to lead the development of better solutions and bundles for prioritized customer segments in markets.
The Customer Solutions Center is a new structure that enables Mastercard to drive growth, influence, and revenue by creating and selling compelling data-driven, scalable needs-based solutions.
As a strategic and execution-driven role, the Customer Solutions Lead will understand market, segments, and customer needs, translate market strategy to solutions, and enable knowledge sharing.
Key responsibilities include:
- Understanding overall market strategy, industry trends, and customer needs
- Working with the market president to prioritize opportunities
- Compiling solutions to deliver meaningful value for the customer base
- Empowering account managers and business developers to identify and pursue opportunities
- Managing the capacity and focus of solution architects and product specialists
- Building agile 'squads' for complex opportunities
- Tracking performance and taking necessary actions to improve it
- Providing market intelligence and requirements to regional Product Management and Product Development teams
- Driving Mastercard strategic solutions and products
- Understanding new products and capabilities
- Owning the agentic payments strategy
- Supporting market development and segment heads with market intelligence and insights
- Integrating acquired capabilities into the customer solutions center
- Sharing best practices with other Customer Solutions Centers
- Identifying gaps and requiring additional investment in the customer solutions center
Required skills and qualifications include:
- Strong understanding of industry trends and market intelligence
- Good understanding of regionally relevant Mastercard products, services, and solutions
- Solid product management knowledge and experience
- Knowledge of new technologies and methodologies
- Detailed payments experience
- Solid leadership and cross-functional team management experience
- Proven ability to influence and motivate others
- High energy and strong people leadership
- Strong analytical and financial understanding
- Good understanding of product technology and APIs
- Strong interpersonal skills
- Strong negotiation skills
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