Senior Technical Account Manager

We are looking for a Senior Technical Account Manager to join our team in Hong Kong.

The successful candidate will serve as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.

Responsibilities:

• Customer Engagement: Serves as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.
• Issue Resolution: Reviews service requests and gathers information from appropriate parties to determine next steps.
• Account Management and Governance: Develops and maintains service delivery and project plans throughout their lifecycle and ensures positive margins according to governance and account management expectations and contracted terms.
• Technical Delivery Management: Advises customers on optimal use and health of their Oracle product/service investment, independently providing ongoing maintenance to optimize and ensure effectiveness and performance of the product and/or service.
• Innovation and Continuous Improvement: Works closely with peers to identify and develop innovative ways of delivering service and improving overall product and service utilization to achieve ROI goals.

Requirements:

• Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.
• Professional finance/accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.
• English fluency required (written + spoken, business-grade); native or fluent Cantonese required.
• 8+ years of finance/FP&A/financial close experience, including at least 4 years hands-on with Oracle FCCS and EPBCS.
• At least two full lifecycle implementations of FCCS (or Hyperion Financial Management) and at least two full lifecycle implementations of EPBCS as functional owner.
• Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.
• Experience running or supporting SIT/UAT/regression cycles, end-user training, and hyper-care.
• Knowledge of Oracle EPM Automate, REST API, Data Management/Data Exchange, ODI/FDI.
• Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.
• Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.
• Workshop facilitation skills (fit-to-standard, solution design, UAT readiness).
• Comfortable translating complex finance-process intent into board-ready configuration and back into audit-traceable documentation.
• Independent and a proactive personality.