Senior SMB Customer Account Executive (East)

Okta is looking for a Senior SMB Customer Account Executive to focus on growing its current customer base.

The SMB Sales Team at Okta manages the sales process for smaller business customers, representing Okta in a professional manner to develop and win new clients and current customers.

As a Customer Account Executive, you will:

• Develop and maintain strong relationships with existing customers to understand their evolving needs and business challenges
• Develop and execute against an assigned quota and territory plan for the current customer base by closing upsell, cross-sell, and connected renewal opportunities
• Collaborate with product and technical teams to customise solutions that meet customer requirements
• Demonstrate the value of additional software features or services to customers through presentations
• Facilitate customer onboarding to new products sold and process sales orders
• Monitor customer satisfaction and address any concerns or issues promptly
• Report on sales achievement and forecasts
• Collaborate with the New Business Team to ensure customer success

To succeed in this role, you will need:

• 1+ year of experience in B2B closing sales or 18+ months of experience in a Sales Development role
• A proven track record of success selling to small to medium-sized businesses
• Strong verbal and written communication skills
• Experience building relationships with existing customers to push for add-on or incremental business
• Experience developing account strategies with existing customers
• Familiarity with a sales framework such as MEDDICC, Challenger or Sandler
• An understanding of selling in partnership with the channel ecosystem
• Demonstrated experience in collaborating effectively within the GTM ecosystem
• Location near an Okta office hub or in the region
• Ability to travel to customers, events, and team offsites

Preferred experience includes:

• Prior experience managing a territory-based quota
• Demonstrated sales experience with SaaS/Cloud products/services
• Involvement with IT/Security sales
• Confident presentation skills with the ability to run demos to C-level executives
• BS/BA degree

The annual base salary range for this position is between $136,000-$204,000 USD.

Okta offers equity, bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave.