Senior Service Leadership Role for Mission-Critical Application Services

At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. This senior service leadership role is accountable for the sustainment of mission-critical application services for a Defence customer.

Responsibilities:

• Own the end-to-end health, reliability, and operational performance of complex production and non-production environments.
• Lead a multidisciplinary team of more than 50 technical professionals across service operations and the support desk.
• Shape the service strategy, governance framework, and continual improvement roadmap.
• Provide authoritative advice to program leaders and senior customer stakeholders.

Requirements:

• Extensive experience leading service delivery or IT service management within complex, high-availability or mission-critical environments.
• Advanced knowledge of IT service management practices.
• Demonstrated experience shaping service strategy, governance, operating standards, and improvement roadmaps.
• Capability in resolving complex, cross-domain service issues.
• Broad technical knowledge across enterprise infrastructure, applications, integrations, monitoring, and operational support models.

Benefits:

• Flex Your Way – Tailor work to your life with options including Life Days, part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces.
• Learn Without Limits – Access over 120,000 on-demand courses.
• Work That Makes an Impact – Contribute to nationally significant projects.
• Build Your Future – Invest in your development every step of the way.

Location: Melbourne, Victoria, Australia | Sydney, New South Wales, Australia | Canberra, Australian Capital Territory, Australia

Salary: $172,000.00-$215,000.00

Security Clearance: Australian Citizen and active NV-2 security clearance required.