Description
We are seeking a skilled and experienced Senior Revenue Operations Support Manager to join our Revenue Operations Support team. This position will be based out of Singapore and assist our APAC region.
You will play a crucial role in managing our background operations utilizing our Salesforce and CLM systems in support of internal stakeholders. You will be engaged in projects to enhance current processes as well as suggest improvements to existing processes.
Responsibilities:
- Directly support sales and customer success by resolving tickets related to sales process and systems
- Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems
- Verify data accuracy of sales orders
- Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
- Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks
- Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
- Own projects to roll out operational support for new initiatives
- Generate documentation, train operations teammates, and work cross-functionally to make post-launch improvements
- Lead and develop operational projects which enhance processing speed and efficiency
Qualifications:
- 5-10 years of relevant experience in a sales operations role
- Experience as a user of Salesforce within quote-to-cash business processes
- Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution, and projects
- Enjoy taking initiative and making suggestions for improvements
- Detail-oriented with high capability for detecting inconsistencies
- Proficient with Excel/Google Sheets
- Strong time management skills, as well as excellent verbal and written communication skills
- Strong work ethic and organizational skills
- Experience at a SaaS company preferred
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