Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments’ experience, so partners stay operationally stable and ready to grow.
Your responsibilities will be split into two main areas:
- Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio - working to improve the partnership operations, in close partnership with the Account Management team (who own the commercial relationship).
- Resolving root causes of issues identified: You put that strategy into action day-to-day, working with cross-functional teams across operations, product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth.
Key responsibilities include:
- Co-owning Wise Platform partner revenue retention and operational performance, working closely with the Account Management team and Wise operational teams.
- Leading operational initiatives with internal teams to unblock growth opportunities.
- Addressing operational concerns on the partnership as the final escalation point.
- Proposing solutions for partners looking to improve their operational state.
- Partnering with Account Managers to drive retention targets.
- Using data insights to track performance and implementing initiatives that improve key retention metrics.
- Owning operational success plans and data-driven business reviews.
- Advocating for partner needs by providing feedback to internal teams.
- Optimising internal and external processes using data-driven insights.
- Developing trusted relationships with senior stakeholders at partner organisations.
- Analysing the quality of the servicing provided to partners and their customers.
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