Senior Product Manager, Trust & Safety, Integrity and Fraud

We are looking for a Senior Product Manager to lead dedicated cross-functional teams to solve complex challenges that impact Consumers, Couriers and Merchants and touch every corner of our business. The ideal candidate will set the vision and long-term product strategy for one of our vertical fraud teams or our horizontal platform fraud team.

Responsibilities:

• Set the vision and long-term product strategy for one of our vertical fraud teams or our horizontal platform fraud team.
• Prevent, detect and mitigate fraud and abuse, building and leveraging AI systems to address risk in real time.
• Build an AI-led fraud operations platform that turns complex marketplace signals into automated decisions, prioritised investigations, and actionable case workflows, stopping fraud, abuse and manipulation before incidents occur.
• Develop and execute a customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering all while balancing business needs.
• Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of our users.
• Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.
• Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and to create product insights.
• Establish business cases and projected return on investment to identify and prioritize opportunities.
• Partner with Finance and Business Leaders to manage the impact on the profitability of the overall business.
• Establish success metrics and executive reviews covering fraud trends and P&L impact.

Requirements:

• 5+ years of product management experience, with a track record of owning complex, cross-functional products from strategy through execution in ambiguous problem spaces.
• Experience defining strategic vision and roadmap execution in a given product area.
• Demonstrated experience shipping AI-enabled or automation-heavy products, with sound judgment about where models can accelerate decisions and where human expertise, safeguards, and accountability must remain central.
• Experience in technology, fraud, privacy, security, data governance, trust & safety, risk or an enthusiasm to learn and keep customers and the ecosystem fraud-free and protected.
• Strong ability to translate ambiguous policy, legal, or regulatory requirements into practical, scalable product solutions and clear engineering priorities.
• Fluency in modern AI product development, including evaluating model quality, designing human-in-the-loop experiences, and translating emerging capabilities into practical, measurable customer and business value.
• Extreme customer centricity with a focus on ensuring low-friction experiences for good customers.
• An analytical, structured approach to ambiguity and risk, with the ability to frame tradeoffs, define controls, and set measurable outcomes.
• Experience partnering effectively with Legal, Compliance, Public Policy, Security, Privacy, Operations, Data Science, Design, and Engineering.
• An interest in applying AI and data-driven systems to improve fraud detection, triage, escalation, and prevention, with sound judgment about safeguards and human oversight.
• Excellent communication and stakeholder-management skills, including the ability to align senior leaders around urgent, high-stakes decisions.
• Direct experience applying AI/ML to prevent, detect and mitigate harm, plus AI fluency , you can build a feature with AI – not just write PRDs.