Senior Product Analyst, Trust and Safety

Relay is fundamentally reshaping how goods move in an online era. As a Senior Product Analyst, Trust and Safety at Relay, you'll decide which Partner Excellence problems are real and which only look real, before anyone builds a fix. You'll design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like. You'll tell the squad lead what to change and what to stop, and get a decision. You'll build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools. You'll go and look when the data and the street disagree: the sort centre, the van, the shop. You'll get the missing data built, and prove which fixes worked. In a year, the squad can prove every handover in the network.

We're looking for candidates who have owned fraud, risk or trust decisions end to end: turned investigations into rules, standards or interventions, and owned their number, such as the false positive rate you were held to, rather than building the model. You should have run investigations in fraud, risk, financial crime or trust and safety, and decided whether a signal was real or noise. You should have seen your work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for. You should have worked somewhere with enough volume for a false positive rate to mean something, where your rules ran live and something happened when they were wrong. You should be hands-on and fluent in SQL, with or without AI, and would rather ship a working answer this week than a perfect one next quarter.

Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.