Senior Premium Network Support Engineer – ClearPass & Wireless

We are seeking a highly skilled HPE Aruba Premium Support Engineer to provide expert-level technical support for HPE Aruba ClearPass, AirWave, Central On-Prem and Enterprise wireless WLAN product groups.

The ideal candidate will have deep expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and centralized network management and security mechanisms like 802.1X, PKI, and encryption standards, along with experience in enterprise network security and wireless technologies.

Responsibilities:

• Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), WLAN products and Central On-Prem (network management).
• Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, enterprise wireless wlan product issues and 802.1X issues in HPE Aruba ClearPass.
• Support HPE Aruba AirWave for network monitoring, performance tuning, and troubleshooting.
• Provide expertise on HPE Aruba Central On-Prem, managing configurations, troubleshooting device connectivity, and optimizing network performance.
• Work closely with enterprise customers, partners, and internal teams to resolve critical issues and provide timely support.
• Perform root cause analysis (RCA) for recurring network security and management issues.
• Assist customers with software upgrades, patches, and migrations for ClearPass, AirWave, Central On-Prem and WLAN products.
• Collaborate with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability.
• Document troubleshooting procedures, best practices, and create knowledge base articles for internal and external use.
• Provide technical training and mentoring to customers and junior support engineers.
• Support network integration with Active Directory (AD), LDAP, PKI, SAML, OAuth, and third-party security solutions.

Education and Experience Required:

• Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
• Typically 6-10 years experience.
• Advanced English Level.

Knowledge and Skills Required:

• Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control.
• In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards.
• Extensive experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions, as well as AirWave and Central On-Prem for network monitoring and management.
• Solid grasp of TCP/IP, VLANs, routing, and switching, ensuring seamless network operations.
• Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues.
• Familiarity with Python, Bash, and automation tools for efficient troubleshooting and task automation (a plus).
• Excellent problem-solving abilities, technical documentation skills, and customer communication to ensure clarity and efficiency in issue resolution.
• Proven ability to manage critical customer escalations and perform effectively in fast-paced, high-stakes support environments.