Product Support Engineer

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

Product Support Engineering exists to maximise the operational availability of the Dive-XL fleet. We sit between the teams in the field who operate and sustain the system alongside our customers, and the engineering teams that design it.

We are looking for Product Support Engineers to join the Dive-XL team, supporting the teams operating and maintaining Anduril's Extra Large Autonomous Undersea Vehicles.

Responsibilities

• Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster
• Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability
• Plan and lead root cause investigations to a defensible conclusion , systemic or isolated, and whether design, production, maintenance or operation induced
• Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state
• Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams
• Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the run books and knowledge base that shorten every response
• Author and distribute service bulletins, and track incorporation across the fleet to completion
• Create or approve operations, troubleshooting, incident response and maintenance publications
• Govern the as-maintained configuration and SBOM

Required Qualifications

• A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems
• Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data
• Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment
• Sound engineering judgement under time pressure, including assessing the acceptability of degraded operation
• Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers
• Experience with configuration management, engineering change processes, and fleet-wide change incorporation
• Experience with robotic and/or autonomous systems within the maritime environment is advantageous
• A sincere commitment to a positive, inclusive, and collaborative culture
• Ability to obtain and maintain a NV2 Security Clearance

Benefits Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits package (available at little to no cost to employees) to ensure you're supported in health, recovery, and whatever comes next.