Senior Operations Manager

We are seeking an experienced Senior Operations Manager to lead our fulfillment center operations. As a Senior Operations Manager, you will play a crucial role in exceeding customer expectations and driving operational excellence.

You will oversee all aspects of operations, including people management and development, process improvement, and meeting customer expectations. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching, mentoring, and driving employee engagement.

Key responsibilities:

• Own and deliver the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals
• Provide strategic level planning, including labor planning, rate forecasting, and peak season planning
• Drive continuous improvement projects to optimize operations and improve productivity
• Network with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
• Establish objectives and metrics for safety, quality, productivity, and customer experience
• Set clear goals and expectations for Operations and Area Managers and hold them accountable
• Mentor and develop leaders and staff
• Participate in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire
• Work closely with support staff to build and secure support and resources for projects and initiatives

Requirements:

• Bachelor's degree or equivalent
• 7+ years of direct management experience in a logistics, fulfillment, or distribution environment
• Demonstrated track record of delivering performance and financial based results in high-pressure environments
• Experience in performance metrics, process improvement, and Lean methodologies
• Excellent communication skills, including local language and English, written and verbal
• Strong analytical capability and experience managing third-party resources on a regional/national scale

Preferred qualifications:

• Degree in Engineering, Operations, or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations