Senior Operations Manager

We are seeking a Senior Operations Manager to oversee day-to-day business operations, including performance, billing, and PNL, for our AV Rider Assistance & Dispatch unit. As a Senior Operations Manager, you will manage a high-performing team, design and scale response frameworks, drive KPI excellence, and ensure compliance with regulatory standards.

Responsibilities:

• Manage day-to-day operations business, including performance, billing, P&L, and resource forecasting for a growing fleet.
• Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
• Design and scale response frameworks that accommodate unique AV challenges.
• Drive KPI excellence across specialized AV metrics.
• Meet with Senior Management and clients as needed to continue business growth.
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
• Own the hiring and talent development pipeline.
• Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.

Requirements:

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments.
• Autonomous Vehicle Experience is a must.
• BA/BS degree preferred.
• Experience managing supervisors, as well as coaching and developing teammates.
• 20% travel required.

What We Offer:

• Competitive industry salaries ranging from $97,000 to $145,000 per year.
• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off.