Senior Manager, Solution Engineering

Gong harnesses the power of AI to transform how revenue teams win.

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.

As a senior manager on our Solution Engineering team, you will be instrumental in building and leading a team of Solution Engineers dedicated to our East Strategic Enterprise business unit.

Responsibilities

• Build & lead a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using our Gong platform.
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team and company goals.
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

Qualifications

• A proven track record of building and managing high-performing sales engineering teams for 3+ years.
• 10+ years of relevant sales engineering experience.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy considerations related to SaaS systems.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

Perks & Benefits

• Medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend

The target OTE for this position is $255,000-$300,000 USD.