Senior Manager, Operations Servicing Strategy

Capital One's Horizontal Servicing OSS (Operations Servicing Strategy) Team focuses on delivering efficient and scalable solutions across Capital One's global servicing footprint. As a Senior Manager, Operations Servicing Strategy, you will be a key member of a team focused on identifying areas of operational improvement while delivering solutions consisting of both process improvement and technology investments.

Responsibilities:

• Identify and drive transformation improvements across the US Card Servicing footprint.
• Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce.
• Demonstrate leadership by leading a team of ~3-5 associates across multiple job families, including process and OSS.
• Work with analyst and product teams to leverage data and technology to improve the tools agents use to service customers.
• Strengthen the analytical and critical thinking skills of a team to unlock solutions that will transform the Card servicing ecosystem.

Requirements:

• High School Diploma, GED or Equivalent Certification.
• At least 5 years of experience delivering transformational initiatives.
• At least 5 years of experience directing process transformations or projects.
• At least 3 years of experience in people management.
• At least 3 years of experience in strategic planning.

Preferred Qualifications:

• Bachelor's Degree or military experience.
• PMP, Lean, Agile or Six Sigma certification.
• At least 6 years of experience directing process transformations or projects.
• At least 4 years of experience in people management.

Salary Range: Riverwoods, IL: $149,000 - $170,000 Chicago, IL: $149,000 - $170,000 McLean, VA: $163,900 - $187,100 New York, NY: $178,800 - $204,100 Richmond, VA: $149,000 - $170,000

Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.