Senior Manager, Employee Relations & Performance

Toast is seeking a Senior Manager, Employee Relations & Performance Management to lead their Employee Relations & Performance Management team for the US and Canada. The successful candidate will report to the Senior Director, Employee Relations & Performance Management, and ensure employee relations matters and performance management cases are handled fairly, consistently, and in line with policy and local law.

The Senior Manager will lead a team focusing on employee relations and performance management, supporting leaders below the Senior Director level across Toast. This is a hands-on leadership role, requiring the ability to guide day-to-day case work, handle a caseload, and improve processes.

Key responsibilities include:

• Leading, coaching, and developing a team focused on employee relations and performance management
• Guiding performance management case work, supporting leaders with documented coaching, PIPs, and separations
• Overseeing US and Canada ER cases from intake to resolution
• Conducting and overseeing thorough, impartial, and timely workplace investigations
• Providing objective guidance and support to employees and managers
• Partnering cross-functionally with Legal, HRBPs, Compliance, and other stakeholders
• Serving as a trusted advisor to leaders and HRBPs
• Maintaining and refining regional ER and performance management standards
• Analyzing case data to identify trends and recommending preventive updates or training
• Leveraging AI tools and technology to optimize efficiency
• Drafting documentation independently
• Ensuring accurate and timely logging of cases in the ER database

The ideal candidate will have:

• 8-10+ years of employee relations experience
• 5-8+ years of people leadership experience
• Hands-on experience handling performance management cases
• Strong knowledge of US employment and HR related laws, regulations, policies, principles, concepts, and best practices
• Sound judgment and discretion with highly confidential, sensitive information
• Excellent written and verbal communication skills
• Workplace investigations training or certification
• Ability to influence and coach leaders with confidence and empathy
• Comfort using case management systems and data to track volume, trends, and outcomes

Nice to have:

• A law degree (JD or equivalent) or formal employment law background
• Experience in technology, restaurant, or hospitality environments
• Working knowledge of Canadian employment law

The base salary range for this role is $159,000-$254,000 USD, depending on skills, experience, and geographic location.