Senior Manager, Digital Practice

Visa Consulting and Analytics (VCA) is seeking a Senior Manager, Digital Practice to drive the growth and impact of Visa Consulting & Analytics' Digital Practice across the Southern Cone (SoCo) region.

The role combines deep expertise in digital transformation and emerging technologies with strong consulting, commercial, and execution capabilities to help Visa clients transform their digital businesses, products, and customer experiences.

Key responsibilities include:

• Driving the development and execution of Digital Consulting engagements across SoCo, with a strong focus on AI, digital customer experiences, UX/UI, digital products, journeys, platforms, and technology-enabled capabilities.
• Identifying, shaping, and converting new consulting opportunities, working closely with Visa account executives, VCA leaders, and cross-functional teams to contribute to pipeline and revenue growth.
• Leading complex digital consulting engagements end-to-end, from opportunity shaping and proposal development through analysis, solution design, execution, and completion, ensuring high-quality deliverables, sound project economics, client satisfaction, and measurable business outcomes.
• Advising clients on the strategic and practical adoption of Artificial Intelligence, including generative AI and AI-powered customer experiences, identifying high-value use cases and opportunities to transform customer journeys, products, servicing models, and internal processes.
• Assessing and redesigning clients' digital channels and experiences, including mobile apps, web platforms, customer journeys, UX/UI, features and functionalities, identifying opportunities based on customer needs, data, industry benchmarks, and leading practices.
• Developing methodologies and frameworks to assess clients' digital maturity, customer journeys, digital propositions, products, operating models, and technology-enabled capabilities, defining target states and actionable transformation roadmaps.
• Translating business and customer needs into digital product requirements, features, capabilities, and implementation roadmaps, effectively connecting business strategy, customer experience, and technology execution.
• Understanding the business and functional implications of technologies such as AI, digital platforms, APIs, data-driven personalization, and automation, and incorporating them into practical client solutions.
• Developing data-driven insights to support strategic decisions, prioritize initiatives, build business cases, and assess potential business impact.
• Leading executive workshops, co-creation sessions, and strategic presentations, helping clients align priorities, make decisions, and accelerate implementation.
• Acting as a trusted advisor to senior client stakeholders, translating complex digital and technology topics into clear strategic recommendations and actionable solutions.
• Partnering with Visa Product, Technology, Innovation, Marketing, Sales, Data, Risk, and other VCA teams to develop integrated propositions and bring Visa's assets and capabilities into client solutions.
• Monitoring emerging trends across AI, digital payments, financial services, customer experience, and technology, translating relevant developments into differentiated propositions and new client opportunities.
• Leading and developing multidisciplinary project teams, providing clear direction, coaching, quality oversight, and opportunities for professional growth.
• Helping scale the Digital Practice by developing reusable methodologies, accelerators, assets, and best practices, promoting knowledge sharing and cross-pollination across SoCo and global markets.
• Contributing to VCA's market positioning through thought leadership, internal knowledge sharing, client forums, and relevant industry discussions.

Requirements:

• Bachelor's degree in Business, Engineering, Economics, Computer Science, Information Systems, Design, or a related field. A master's degree is a plus.
• 8+ years of relevant experience in management consulting, digital strategy, digital transformation, product management, customer experience, technology, innovation, or related fields.
• Demonstrated experience leading complex consulting or digital transformation engagements with senior client stakeholders and multidisciplinary teams.
• Strong knowledge of Artificial Intelligence, including generative AI, and its application to customer experience, digital products, operations, and business transformation.
• Strong understanding of digital products, mobile and web experiences, customer journeys, UX/UI principles, product functionalities, APIs, personalization, automation, and technology-enabled capabilities.
• Demonstrated ability to translate business and customer needs into digital strategies, product requirements, features, capabilities, and executable implementation roadmaps.
• Proven commercial experience identifying consulting opportunities, developing value propositions and proposals, and contributing to pipeline and revenue growth.
• Strong strategic thinking and problem-solving skills, with the ability to structure ambiguous business challenges and translate them into clear, practical recommendations.
• Understanding of payments and financial services, including the key drivers of customer engagement, portfolio performance, and profitability.
• Strong analytical rigor and the ability to leverage data to develop insights, prioritize initiatives, build business cases, and assess business impact.
• Excellent executive communication, storytelling, facilitation, and presentation skills.
• Proven ability to manage multiple priorities and engagements in a dynamic, collaborative environment.
• Experience leading, coaching, and developing high-performing multidisciplinary teams.
• Fluency in Spanish and English.