Solution Consulting Manager - NA ENT

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

We are looking for a Solution Consulting Manager to lead the Locations team, one of our industry-focused Solution Consulting teams in North America Enterprise (NA ENT), supporting hospitality and travel, restaurants and retail, and sports, media and entertainment.

Responsibilities

• Building a team of Solution Consultants with both technical and strategic depth and clear growth paths.
• Delivering team outcomes, including win rate, pipeline contribution, net new annual recurring revenue (ARR), customer satisfaction and strategy for key accounts.
• Earning trust as a partner to Sales leadership on coverage, priorities and team structure.
• Becoming a senior voice to executives, Sales and Product on industry strategy and product direction.
• Attracting, developing and keeping strong people.

Things You’ll Do

• Coach the team on customer prep, deal strategy and deal reviews, with regular feedback.
• Partner with Sales leaders on how Solution Consultants are aligned to account executives.
• Hire, onboard and grow Solution Consultants.
• Run regular 1:1s and team meetings, and support each person’s career development, promotions and performance reviews.
• Influence key deals and build executive relationships.
• Build fluency in the XM Data & AI Platform, and use that fluency to develop a vision for your industries and coach the team to apply data and AI to industry needs and business outcomes in the sales cycle.
• Share your industry vision with Sales and Product, and bring customer and field feedback together.
• Contribute to market-facing work, including product input, content, analyst relationships and events.

Requirements

• Minimum of 8 years of experience at a business-to-business (B2B) software as a service (SaaS) company, or in a practitioner or leadership role running large-scale programs or organizations.
• Demonstrated ability to influence a sales cycle both strategically and technically, working with C-level and vice president buyers.
• A record of owning results and helping others do the same, with resilience and comfort with ambiguity.
• Experience coaching, mentoring or leading others, formally or informally, and a desire to lead people.
• Excellent written and verbal communication, including presenting to executives and partnering with Sales leaders.
• Strong understanding of AI and data-driven solutions and how they apply to customer and employee experience, with credibility among both technical and business executives.
• Undergraduate degree.
• Legally authorized to work in the United States.
• Travel required (up to 25%).

Preferred Qualifications

• 5 or more years leading pre-sales or similar teams, including strategic, senior individual contributors.
• Experience engaging teams through change.
• Experience in pre-sales (solution consulting, solutions engineering or solution strategy).
• Experience with Customer or Employee Experience software.
• Hands-on experience with large language models.
• Experience with hospitality, travel, retail, restaurant, sports, media or entertainment customers.