Description
We are seeking a Senior Manager to lead one or more capability areas within Technology Adoption, Engagement & Transformation. The successful candidate will combine senior business engagement, adoption, general tech portfolio, experience and governance leadership, and may lead complex CEI PODs from intake through scale and sustainable ownership.
Key Accountabilities:
- Own one or more team capability areas end to end, with accountability for roadmap, stakeholder alignment, adoption, controls and measurable outcomes.
- Lead and govern Technology Engagement & Adoption, Technology Product & Service Lifecycle, Experience & Workflow Design, and governance readiness and clearance coordination.
- Contribute technology scouting and market signals into AITO and CEI portfolio processes.
- Lead complex POD formation and execution, resolve cross-functional trade-offs and manage transition into sustained adoption and BAU ownership.
Required Capabilities & Competencies:
- Technology engagement and adoption; business transformation; technology product and portfolio lifecycle; technology scouting.
- Experience and workflow design; UX/CX; journey design; agent hand-offs; adoption telemetry and service integration.
- Governance readiness and clearance coordination across legal, privacy, risk, compliance and security stage gates; stakeholder influence; POD collaboration and value realization.
- Bachelor’s degree or above, preferably in Computer Science, Information Technology, Engineering, Design or Management.
- 10+ years of progressive relevant experience, including 5+ years in the pharmaceutical or healthcare industry.
- Agile delivery, product metrics, adoption measurement and evidence-based iteration.
- Demonstrated ability to work across business, product, technology, data and governance stakeholders in a matrixed environment.
Measures of Success:
- Timely, high-quality delivery against agreed transformation, adoption, technical portfolio, experience and governance outcomes.
- Higher adoption and measurable value from legacy and AI-enabled products, with effective POD contribution and sustained ownership.
- Better use of telemetry and user insight to improve products, workflows and service integration.
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