Senior Fraud Strategy Analyst

Relay is fundamentally reshaping how goods move in an online era. As a Senior Fraud Strategy Analyst at Relay, you'll decide which Partner Excellence problems are real and which only look real, before anyone builds a fix. You'll design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.

Responsibilities:

• Decide which Partner Excellence problems are real and which only look real, before anyone builds a fix.
• Design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.
• Tell the squad lead what to change and what to stop, and get a decision.
• Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
• Go and look when the data and the street disagree: the sort centre, the van, the shop.
• Get the missing data built, and prove which fixes worked. In a year, the squad can prove every handover in the network.

Requirements:

• Have owned fraud, risk or trust decisions end to end: turned investigations into rules, standards or interventions, and owned their number, such as the false positive rate you were held to, rather than building the model.
• Have run investigations in fraud, risk, financial crime or trust and safety, and decided whether a signal was real or noise.
• Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
• Have worked somewhere with enough volume for a false positive rate to mean something, where your rules ran live and something happened when they were wrong.
• Have got records created by teams who didn't report to you, and know how long it takes.
• Are hands-on and fluent in SQL, with or without AI, and would rather ship a working answer this week than a perfect one next quarter.

Benefits: No benefits mentioned.

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.