Senior Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

The Senior Facilities Manager is responsible for the strategic and operational leadership of all hard and soft facilities management services across the designated portfolio. This role requires a proactive leader who can deliver operational excellence, ensure compliance with health and safety standards, manage financial performance, and foster strong relationships with key stakeholders.

Operational and Technical Management

• Direct and oversee all day-to-day facilities operations, including hard services (HVAC, electrical, plumbing, mechanical) and soft services (cleaning, security, landscaping, waste management).
• Develop, implement, and monitor preventive and corrective maintenance programs to ensure optimal performance and longevity of all building systems and assets.
• Ensure strict compliance with all local, state, and federal regulations regarding health, safety, environmental standards, and building codes.
• Lead the response to emergency situations, acting as the primary point of contact for crisis management and business continuity planning.

Financial and Commercial Management

• Develop and manage the annual facilities management budget (OPEX and CAPEX) for the client.
• Monitor financial performance, identify cost-saving opportunities, and implement efficiency initiatives without compromising service quality.
• Oversee the procurement process for facilities services, including drafting scopes of work, evaluating bids, and negotiating contracts with vendors and subcontractors.
• Review and approve vendor invoices, ensuring accuracy and alignment with contracted Service Level Agreements (SLAs).

Team and Vendor Leadership

• Lead, mentor, and develop the internal facilities management team, fostering a culture of continuous improvement, accountability, and high performance.
• Manage external service providers and subcontractors, conducting regular performance reviews against established SLAs and Key Performance Indicators (KPIs).
• Facilitate regular training and development programs for staff to ensure up-to-date knowledge of industry best practices and safety protocols.

Client and Stakeholder Relationship Management

• Act as the primary liaison between the facilities management team and client leadership, tenants, and key stakeholders.
• Conduct regular account review meetings, presenting performance reports, financial updates, and strategic recommendations.
• Manage tenant satisfaction programs, addressing escalations promptly and implementing feedback to enhance the overall occupant experience.

Sustainability and Innovation

• Champion sustainability initiatives across the portfolio, including energy reduction programs, waste diversion strategies, and water conservation efforts.
• Identify and integrate smart building technologies and proptech solutions to optimize building performance and enhance the user experience.
• Support the client’s corporate social responsibility (CSR) goals through targeted facility-led environmental and community programs.

Qualifications and Experience

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or membership in recognized industry bodies (e.g., IFMA, BOMA, RICS) are highly preferred.
• Minimum of 8 to 10 years of progressive experience in corporate real estate or facilities management.
• At least 3 years in a senior or leadership role managing large-scale commercial, mixed-use, or technology campus environments.
• Proven track record of managing complex vendor contracts and multi-million-dollar facilities budgets.

Key Competencies

• Ability to align facilities strategy with the broader business objectives of the client.
• Strong understanding of building systems, maintenance methodologies, and health and safety regulations.
• Proficiency in budget forecasting, financial reporting, and cost-control mechanisms.
• Exceptional verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.
• Strong analytical skills with a proactive approach to troubleshooting and risk mitigation.