Senior Delivery Partner Manager, Services

At Databricks, we work on complex distributed processing and machine learning problems, shaping the future of big data and AI for Fortune 500 organisations.

As a Senior Delivery Partner Manager, Services, you will oversee the Databricks Delivery Partner Program, partnering with key system integrators to co-deliver Databricks services engagements.

The impact you will have:

• Collaborate with the Forward Deployed Engineering (FDE) team to accelerate customer project outcomes using Databricks delivery partners.
• Develop FDE relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and regional Partner teams to support pipeline reviews and bi-directional engagements.
• Establish a RFP process for partner selection, creating templates and scorecards for data-driven decision-making.
• Incubate and ramp new partners with Gen AI capabilities.
• Drive MBRs and QBRs with priority partners, developing long-term roadmaps and scorecards to segment partners.
• Ensure delivery governance, measuring partner quality through CSAT, Partner Surveys, and program governance.
• Lead programs aligning with FDE & Partner strategy for Assurance and advisory services.
• Support Partner IP efforts, such as creating service delivery kits.
• Liaise with Delivery Partner organisations to ensure personnel training and certification.
• Implement and lead programs for achieving delivery quality requirements.
• Build and maintain an effective onboarding process for partner resources.
• Work with the Databricks resource management team to oversee pipeline planning with delivery partners.
• Allocate and outsource projects to Services partners, ensuring project success.
• Support bi-directional contractual negotiations with cross-functional organisations.
• Advocate for Partner needs internally, managing escalations and issues.
• Develop, implement, and monitor Key Performance Indicators for each Services partner.
• Coach and mentor junior team members and partner resources.

What we look for:

• Extensive industry experience in resource management, demand pipeline management, and navigating engagements with large enterprise organisations.
• Experience within a FDE or consulting organisation as a Partner Manager or Consulting Manager.
• Experience managing partner or third-party organisation enablement.
• Excellent collaboration skills with Partners and customers to gather, prioritise, and execute solutions.
• Experience managing commercial agreements with partners.

Benefits: At Databricks, we offer comprehensive benefits and perks that meet the needs of all our employees. For specific details on the benefits offered in your region, click here.

Our Commitment to Diversity and Inclusion: We foster a diverse and inclusive culture where everyone can excel, taking great care to ensure our hiring practices are inclusive and meet equal employment opportunity standards.