Senior Catering Sales Manager

We are seeking a Senior Catering Sales Manager to join our team at Marriott in Hong Kong.

The Senior Catering Sales Manager is responsible for driving revenue growth by targeting group and catering accounts, developing effective sales plans, and providing exceptional customer service.

Responsibilities

Understanding Market Opportunities & Driving Revenue

• Identify and pursue new group and catering business opportunities to achieve revenue goals
• Develop and implement effective sales plans and strategies to target key accounts
• Collaborate with internal stakeholders to ensure sales efforts are coordinated and complementary
• Analyze market trends and competitor activity to stay ahead of the competition
• Design and sell creative catered events that meet customer needs and exceed expectations

Providing Exceptional Customer Service

• Build and maintain strong relationships with existing and new customers
• Provide excellent customer service to drive customer satisfaction and loyalty
• Execute brand standards and customer service standards to ensure consistency across all customer interactions
• Participate in daily service basics to ensure high-quality service delivery

Building Successful Relationships

• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated
• Manage and develop relationships with key internal and external stakeholders
• Utilize sales resources and administrative support staff to maximize efficiency

Requirements

• High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or a related professional area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; no work experience required