Senior Business Process Analyst

The Senior Business Process Analyst leads complex, cross-functional process improvement initiatives by analyzing, designing, and optimizing end-to-end business processes.

Key Responsibilities:

• Lead end-to-end process analysis and improvement using process mapping, data analysis, and root cause techniques.
• Identify and assess Agentic AI, automation, and technology-enabled opportunities.
• Partner with business owners and key stakeholders to gather requirements and validate proposed solutions.
• Develop and govern high-quality process documentation.
• Define process objectives, KPIs, controls, and compliance measures.
• Drive implementation and change adoption.

Basic Required Qualifications:

• 3–5 years of relevant experience in business process analysis, continuous improvement, operational excellence, customer experience, or a related field.
• Strong working knowledge of process improvement methodologies, such as Lean, Six Sigma, and Design Thinking.
• Advanced experience in process mapping and documentation.
• Experience applying Agentic AI, automation, or emerging technologies.
• Strong analytical and problem-solving skills.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Excellent written and verbal communication skills.
• Proficiency with process mapping and documentation tools.

Additional Preferred Qualifications:

• Lean Program Silver or Gold certification.
• Background in Customer Solutions and Commercial processes with hands-on workflow improvement experience.

What’s In It For You?

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.