Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.
Key Responsibilities
- Help Customers Grow - Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio
- Provide Technical & Execution Expertise - Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realization
- Demonstrate Operational Rigor - Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management
Key Success Measures
- Customer Value - Net ARR
- Successful Execution - Billable Utilization attainment
- Rigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables
What We're Looking For
- 3+ years of experience: Successfully working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes
- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience
Our Team’s Favorite Perks and Benefits
- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents
- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement
- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays
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