Senior Account Executive - Group Medicare

The Senior Account Executive - Group Medicare is responsible for growing membership within existing accounts and directly managing business relationships with client accounts.

Management of Existing Customers:

• Develop and maintain relationships with customers at all levels of their organization
• Establish contacts with brokers, unions, and associations
• Act as liaison between Humana, customers, and internal partners
• Coordinate partnership meetings with clients
• Determine customer strategy and expectations
• Provide regular updates on Humana initiatives, CMS updates, and industry matters
• Deliver utilization reports to clients and brokers
• Collaborate with internal partners on renewal strategies
• Lead negotiations and confirm final renewal actions
• Identify ways to improve customer experience and current processes
• Identify expansion and growth opportunities within existing accounts

New Customers:

• Collaborate with the New Sales team on new opportunities
• Review sold documents and confirm accuracy with new customers
• Deliver Plan Compass reporting to clients annually or more frequently
• Participate in kick-off Account Implementation Meetings
• Manage data file transfers and determine marketing strategies

General:

• Collaborate with internal partners across various departments
• Represent the AE team on internal projects and committees
• Identify training needs and complete required training
• Maintain a valid life and health license in all applicable states
• Manage travel and expense reporting

Requirements:

• Medicare and/or managed healthcare background (Group preferred)
• Life and health license
• 2-5 years of account/client management experience
• Strong financial, analytical, and technical skills
• Ability to think strategically and build meaningful relationships
• Strong presentation and meeting facilitation skills
• Conflict resolution skills
• Project management and multi-tasking skills
• Root cause analysis and problem-solving skills
• Communication and customer service skills
• Ability to travel 35%-50%