Security Officer

We are seeking a Security Officer to join our team at Raffles Hotel Singapore. As a Security Officer, you will be responsible for delivering safety and security measures to meet the requirements of the Hotel Management.

Primary Responsibilities

• Manage the Control Room, verifying visitors, guests, and contractors, and issuing passes
• Record and issue departmental keys to colleagues after verification
• Report and document incidents in the Security Management Occurrence log
• Answer telephone enquiries in a calm and professional manner
• Record and take pictures of Loss and Found items
• Respond to fire alarm bell activation and activate CERT members
• Assist in evacuation when needed
• Assist in managing the Electronic Parking System
• Perform other duties assigned by Security Supervisors and Managers
• Prepare to assume the role of a CERT member when needed

Static Duties

• Ensure a peaceful environment and greet guests
• Report and take action if there is a disturbance
• Ensure orderly traffic flow and advise drivers of unauthorized parking
• Conduct checks on unauthorized parking
• Ensure only authorized contractors or suppliers' vehicles park in the loading bay
• Ensure smooth traffic movements in the loading bay
• Verify the identities of contractors/workers using the loading bay
• Respond to emergencies within 3 minutes or less

Patrols

• Patrol hotel grounds and buildings for crime prevention and report incidents
• Perimeter patrolling to prevent vandalism and damage
• Respond to emergencies within 3 minutes or less

Involvement as a Member of the Security Team

• Provide security escorts for the finance department
• Witness colleagues depositing sales proceeds
• Perform crowd control duty during major events or VVIP visits
• Prepare to assume the role of CERT members and First Aider

Qualifications

• Registered Security Officer with Police Licensing & Regulatory Department (PLRD) and valid Security License
• Secondary education with WSQ Certification in Security Operations
• Certified in First Aid, CPR, and AED
• Certified CERT member as per SCDF guidelines
• Minimum 2 years of relevant experience in the hotel industry
• Outgoing personality and able to remain calm under duress
• Willing to acquire new knowledge and experience
• Fluency in English; ability to converse in other languages is an advantage
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) is an advantage
• Good interpersonal skills and ability to communicate with all levels of employees
• Service-oriented with attention to detail and inquisitive mind
• Ability to work effectively in a team and independently
• Flexible and able to adapt to change
• Self-motivated

Benefits

• 5-day work week
• Duty meals provided
• Colleagues' discount and/or preferential room rates at Accor Hotels
• Flexible benefit – dental/optical/vacation expenses/children's education
• Medical and wellness benefit
• Comprehensive insurance coverage
• Local/overseas career development and growth opportunities
• Holistic learning and development opportunities