Schade Expert Tele

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As a Schade Expert Tele, you will investigate and assess various damages to properties remotely, using phone calls, photos, videos, budgets, and other available information. You will ask targeted questions to clarify the situation, determine the extent of the damage, and ensure correct handling. This way, you help clients and those involved move forward quickly without needing an on-site visit.

Within the Tele-Expertise team, you combine customer contact with research, assessment, and administration. No case is the same; every damage requires attention, sharp analysis, and clear communication.

Your tasks include:

• Investigating the cause, circumstances, and extent of various damages;
• Collecting and assessing information via phone, photos, videos, and budgets;
• Checking damage reports for accuracy and completeness;
• Determining and clearly substantiating the damage amount;
• Reporting to clients and other parties involved;
• Correctly registering and administratively completing dossiers.

You work independently on cases but are not alone. Within the team, there is room to share knowledge, ask questions, and come up with the right solution together.

For this role, we are looking for someone who easily makes contact, listens well, and knows how to ask the right questions. Even when a situation is complex, you can maintain an overview and carefully arrive at a substantiated assessment.

A good foundation for this role consists of:

• At least MBO work and thinking level;
• 1 to 2 years of relevant work experience;
• Strong oral and written communication skills;
• Creativity, empathy, and persuasiveness.

Knowledge of insurance or a construction background is a plus but not required. More important is the ability to quickly understand information, communicate clearly, and take responsibility for correct case handling.

Why choose Sedgwick?

• You get the space to work independently and fall back on colleagues' expertise;
• The Tele-Expertise team offers opportunities for personal development and growth;
• Access to internal and external training;
• Flexible working hours and the possibility of working from home;
• 28 vacation days with the possibility of buying extra days;
• 8% holiday allowance, festive day allowance, and travel cost reimbursement.

The salary is based on education and experience.