Sales Support Associate

Job Overview

As a Sales Support Associate at Wolt, you will provide ongoing support to merchant partners, ensuring a smooth and high-quality experience. This role involves establishing effective communication channels, maintaining service standards, and collaborating with internal teams.

Responsibilities

• Menu & Assortment Management: Lead updates and improvements to restaurant menus and retail assortments on the platform.
• Quality & Satisfaction Checks: Conduct regular quality and satisfaction assessments to ensure high service standards.
• Training & Support: Train partner venues on using Wolt's Portal and equipment effectively.
• Sales & Operational Support: Assist the Account Management and Merchant teams with administrative tasks and performance-boosting initiatives.
• Equipment & Tech Management: Resolve technical issues related to merchant operations.
• Process Improvement: Identify bottlenecks, suggest improvements, and take ownership of projects to enhance partner satisfaction and operational efficiency.
• Collaboration: Work closely with internal teams to ensure a seamless experience for partners.

Requirements

• Detail-Oriented & Organized: Enjoy structure and keeping things running smoothly.
• Customer-Focused: Previous experience in customer service, administration, or sales support is a plus.
• Tech-Savvy: Comfortable working with digital tools and managing data.
• Great Communicator: Regular contact with merchants and internal teams.
• Fluent in Greek & English: Both languages are essential.
• Bonus Points: Experience in the restaurant, retail, or e-commerce industry is a plus!

Benefits

• Global and growing fast: Be part of a fast-moving scaleup.
• Ride of a lifetime: Accelerate your career and build your sales skills.
• Instant impact: Take ownership and make a difference.
• Big hearts and small egos: Surround yourself with smart, friendly people.

Salary Information

The starting pay will fall within the range of €1,120 - €1,120 EUR.