SaaS Implementation Project Manager

We are seeking a highly skilled SaaS Implementation Project Manager to lead the implementation of software as a service (SaaS) projects for new and existing customers. As a technical and functional subject matter expert, you will be responsible for implementing Verity software products, mentoring others, and ensuring successful project outcomes.

Responsibilities:

• Drive and manage multiple implementation projects from initial customer engagement through planning, execution, and launch phases
• Develop and manage relationships with customer key project contacts to understand their 340B program, pain points, internal systems, and other pertinent data
• Manage accurate customer data assessment and extract set-ups, wholesaler integration, and software configurations to support program success
• Provide thorough training on software functions to facilitate smooth and confident transition to 'live' project state
• Serve as the subject matter expert as primary Verity program contact
• Facilitate proactive, timely, and comprehensive communication and software demonstrations with customers and stakeholders
• Manage project communication with internal and external C-suite stakeholders
• Partner with Product Management, Product Development, Sales, Accounting, and Account Management to ensure optimal operational success
• Lead the project transition process to account management
• Follow project and procedural workflows, and contribute to improving those workflows
• Attend to other implementation or cross-departmental initiatives as assigned
• Ensure internal documentation is up-to-date and accurate
• Assist with creating internal and client-facing documentation

Qualifications:

• BA or BS in business, healthcare, information systems, or related field or equivalent work experience
• 3+ years in customer-facing technology implementation and project management, SaaS preferred
• Experience in 340B and/or pharmacy operations desired
• Project management experience, PMP certification desired
• Experience with bringing remote customers aboard cloud-based software offerings a major plus
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema
• Strong experience with MS Office; expert Excel capability a must
• Proven ability to communicate verbally and in written form at a high level
• Ability to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time
• Naturally customer-focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios
• Salesforce or similar CRM experience a plus