Rezeptionsmitarbeiter Hotelfachmann /-frau (m/w/d)

Join our team at ibis budget München Ost Messe, a modern hotel with 148 rooms located near the international Munich exhibition and congress centre.

As a Reception Staff / Hotel Specialist, you will be part of our Front Office & Guest Service team, providing uncomplicated hospitality and ensuring satisfied guests.

Your tasks:

• Prepare and supervise breakfast offerings during early shift (06:00 – 14:00)
• Personally attend to guests in the breakfast area
• Manage Front Office and respond to guest requests
• Handle reservations and phone inquiries
• Create daily closures and reports
• Support organisational tasks for the next shift

During late shift (14:00 – 22:00):

• Independently manage Front Office
• Check-in and assist national and international guests
• Process reservations and booking inquiries
• Maintain availability and rates in the hotel system
• Ensure smooth hotel operations
• Actively support guests during their stay

Requirements:

• Passion for hospitality and service
• Friendly and professional demeanour
• Good German and English language skills
• Teamwork and independent work style
• Responsibility in handling guests and hotel operations
• Proficiency in PC and MS Office applications
• Experience in Front Office or hospitality sector is beneficial
• Knowledge of MS Opera Cloud is desirable but not required

Benefits:

• Performance-based and fair compensation
• Regular working hours in a 2-shift system
• Secure job in an internationally recognised hotel brand
• Individual training and development opportunities
• Employee discounts within Accor hotel group
• Short decision-making paths and direct communication with hotel management
• Appreciative work environment with a family atmosphere
• Motivated team that supports each other