Description
We are seeking a Receptionist to join our team at the ibis Lübeck City hotel.
As the first point of contact for our guests, you will play a key role in ensuring their stay with us is comfortable and enjoyable.
Your responsibilities will include:
- Welcoming and checking in guests
- Managing reservations and handling guest requests
- Providing excellent customer service
- Working closely with the housekeeping and service teams
- Handling administrative tasks such as mail and payment processing
- Maintaining accurate records of guest data
- Working in a fast-paced environment, often under pressure
We require:
- A completed hospitality training programme or previous experience in a hotel reception role
- Excellent communication and interpersonal skills
- Fluency in German and English; proficiency in additional languages is an advantage
- Ability to work in a team environment and provide exceptional customer service
- Experience with hotel booking systems such as Opera Cloud and MS Office is desirable
In return, we offer:
- A permanent contract with predictable working hours
- 13 salaries per year
- Holiday pay
- A monthly bonus of up to 4%
- An annual bonus of up to 6%
- A monthly allowance of up to €50 for travel or internet costs
- Employee events and benefits
- Opportunities for professional development through our LEARN YOUR WAY platform
- Access to employee discounts and benefits across the Accor group
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