Reviews Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

Position Summary Reviews Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action. Synthesizes findings into clear business insights and engages colleagues, business owners, and leaders across teams to drive alignment, coordinate response efforts, and support progress toward improvement. Serves as a senior point of coordination and escalation in a regulated environment, raising concerns when data signals poor performance, unresolved risk, or insufficient progress.

Responsibilities

• Review data, dashboards, and reporting to identify business trends, risks, and performance issues
• Synthesize complex information into clear business insights, priorities, and action plans
• Coordinate complex, cross-functional initiatives involving multiple stakeholders and varying levels of leadership
• Manage timelines, dependencies, risks, and follow-up across concurrent initiatives or improvement efforts
• Strong communication, influence, and stakeholder management skills, including the ability to engage leaders, clarify ownership, and drive accountability
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Requirements

• 7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field

Preferred Qualifications

• Experience supporting Medicare Grievances, regulated operations, or process improvement in a healthcare environment
• Experience partnering with business leads to drive issue resolution and sustained improvement
• Experience developing reporting, dashboards, or executive-ready summaries to monitor performance and outcomes
• Experience working across operational, compliance, and business teams to coordinate action and accountability
• Experience escalating risks or performance concerns to leadership in a clear, solutions-oriented manner
• Project or program management training, certification, or equivalent practical experience preferred

Education Bachelor's degree preferred and/or specialized training, relevant professional qualification, or equivalent experience

Pay Range $75,400.00 - $182,549.00

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.