Revenues Officer - Collections

We are seeking an organised and customer-focused individual to join our Revenues Service as a Collections Officer. You will provide essential administrative support across the Council Tax service, helping to keep customer and property records accurate and ensuring accounts are updated promptly.

Key Responsibilities:

• Process Council Tax requests and maintain accurate customer and property records.
• Update accounts following changes in occupancy, liability, and customer circumstances.
• Administer discounts, exemptions, reliefs, payment methods, refunds, and other account adjustments.
• Issue bills, notices, and correspondence accurately and within required timescales.
• Respond to customer enquiries by telephone, email, and other communication channels.
• Check information and supporting documents and request further evidence where required.
• Liaise with colleagues and partner organisations to verify information and resolve account queries.
• Monitor work queues and reports to ensure administrative tasks are completed promptly.

Requirements:

• Excellent administrative and customer service skills.
• Organised and able to manage a busy and varied workload.
• Strong attention to detail and a commitment to accuracy.
• Clear and professional communication with customers and colleagues.
• Confident using computer systems and learning new processes.
• Collaborative working and taking responsibility for completing tasks.

Previous experience in Council Tax, Revenues, Benefits, finance, or a customer-focused administrative environment is advantageous.

What We Offer:

• Flexible working and hybrid working arrangements with 2 days in the office.
• Supportive and collaborative team environment.
• Opportunities for learning, development, and career progression.
• Generous annual leave entitlement.
• Local Government Pension Scheme.
• Employee wellbeing support and staff benefits.