Revenues Officer – Business Rates

We are seeking a Revenues Officer to join our Business Rates Team. As a Revenues Officer, you will play a crucial role in collecting Business Rates income that helps fund essential local services across the borough.

Key Responsibilities:

• Administering all aspects of Business Rates billing, collection, and recovery
• Maintaining accurate customer and property records
• Processing account changes, adjustments, reliefs, exemptions, and refunds
• Managing your own telephone enquiries and customer contacts
• Investigating and responding to business ratepayer enquiries and correspondence
• Negotiating payment arrangements and supporting customers experiencing financial difficulties
• Progressing recovery action in accordance with legislation and Council procedures
• Liaising with external organisations, including the Valuation Office Agency, insolvency practitioners, enforcement agents, and other local authorities
• Monitoring arrears and ensuring accounts are progressed through the most appropriate recovery stages
• Supporting service improvement, process development, and customer self-service initiatives

Requirements:

• Excellent customer service and communication skills
• Confident speaking directly with customers by telephone and in writing
• Ability to manage a varied workload and prioritise competing demands
• Strong attention to detail and problem-solving skills
• Sound decision-making based on legislation, procedures, and evidence
• Ability to work well independently while contributing positively to a team environment
• Commitment to delivering a high-quality service to customers and stakeholders

What We Offer:

• Flexible and hybrid working arrangements
• Supportive and collaborative team environment
• Opportunities for learning, development, and career progression
• Generous annual leave entitlement
• Local Government Pension Scheme
• Employee wellbeing support and staff benefits