Return to Work Associate

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

The Return to Work Associate role involves performing return-to-work assessments under general supervision, coordinating return-to-work related activities, gathering medical information for accommodation evaluation, resolving workers' compensation cases, providing customer support, and supporting return-to-work/accommodation staff.

Responsibilities:

• Performs initial evaluations assessment via telephone calls to physician and employer.
• Evaluates need for alternative return-to-work plan and coordinates return-to-work related activities.
• Supports return-to-work and/or job accommodation processes for return-to-work management.
• Supports return-to-work/job accommodation staff through the completion of components of the return-to-work management process.
• Provides return-to-work support for injured workers, physicians, employers and claims teams.
• Gathers return-to-work data from providers, nurses and return-to-work specialists for record keeping.
• Resolves workers' compensation cases by applying current policies and procedures per state workers' compensation laws and client program design.
• Enters data into the claims management system accurately.
• Adheres to quality assurance standards.

Qualifications:

• High school diploma or GED required.
• One (1) year claims management experience or equivalent combination of education and experience required. Return-to-work experience preferred.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment:

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Benefits:

• Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.