Retail Experience Specialist - Guinness Open Gate Brewery London

As a Retail Experience Specialist at Guinness Open Gate Brewery London, you'll lead the retail team on shift, creating memorable customer experiences while supporting the commercial performance of the Mercer Walk and Neal Street stores.

You will be responsible for:

• Leading the retail team during your shift and coordinating daily activities to deliver welcoming, engaging and high-quality customer experiences.
• Greeting customers, understanding their needs and providing tailored recommendations that make their visit memorable.
• Bringing the Guinness story to life through engaging storytelling and confident knowledge of the brand, its products, experiences and heritage.
• Supporting the strategic direction and commercial performance of the Mercer Walk and Neal Street stores, including revenue targets and key performance measures.
• Using a customer-focused selling approach to recommend relevant additional merchandise and help increase basket value.
• Maintaining high retail and customer experience standards, identifying opportunities to improve the customer journey and supporting smooth store operations.
• Sharing product knowledge, customer engagement approaches and best practices with colleagues, and supporting the onboarding and development of new team members.
• Following operational procedures, safety standards and company policies, raising challenges when needed and contributing to a positive, inclusive team environment.

You'll have the opportunity to build your retail leadership and commercial skills, deepen your knowledge of Guinness and develop your approach to customer engagement and team coaching.

Experience and skills required:

• A passion for delivering excellent customer experiences and building positive customer relationships.
• Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds.
• A proactive, customer-focused approach to selling and recommending products that meet customer needs.
• A practical, solutions-focused approach and the ability to work collaboratively in a fast-paced retail environment.
• The ability to support and guide colleagues, with flexibility to work evenings, weekends and during peak periods.
• Experience in retail, hospitality, tourism, entertainment or visitor attractions would be helpful. Knowledge of Guinness, Irish culture or the tourist marketplace, and experience supporting or mentoring colleagues or working towards customer satisfaction and commercial objectives, would also be an advantage.

Rewards and benefits:

• Contemporary work-life balance policies and wellbeing activities
• Annual merit increases (performance based)
• Annual bonus (performance based)
• Subsidised gym membership
• Contributory pension scheme with an employer contribution of up to 14%
• Share options
• Product allowance