Description
You will work under the Ibis Styles brand at Chalon sur Saone, which operates in the hotel and restaurant industry. The team consists of 20 colleagues across various departments.
Key responsibilities include:
- Providing a professional, friendly, and engaging service at all times
- Leading and managing the point-of-sale team across all areas, ensuring service standards are met
- Collaborating with other teams to ensure the success of the point of sale
- Handling customer issues and responding quickly and professionally
- Participating in colleague recruitment and training
- Balancing operational, administrative, and colleague needs
- Organising regular team meetings
- Optimising revenue by developing strategies, practices, and promotions with the restaurant teams
- Having in-depth knowledge of menus
- Managing department budgets
- Adhering to policies, procedures, and service standards for points of sale
- Following hygiene and safety policies when handling food and beverages
- Performing other assigned tasks
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