Responsable Commercial de département - Concession h/f/x 39h

We are seeking a highly skilled Commercial Department Manager to join our team at COS, a renowned fashion brand offering high-quality, sustainable clothing and accessories.

As a Commercial Department Manager, you will play a pivotal role in shaping the customer experience and driving sales success. You will lead a passionate team to deliver exceptional operational excellence and inspiring service, bringing the store to life.

Key Responsibilities:

• Provide expert styling advice and product knowledge to customers, ensuring an engaging in-store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to achieve high service standards and presentation
• Manage and execute visual merchandising, commercial initiatives, campaigns, and stock optimisation to drive sales opportunities
• Support recruitment efforts and ensure effective integration and training of new team members
• Identify and develop future talent, contributing to team development plans
• Oversee daily store operations, ensuring efficiency and adherence to brand standards
• Act as a brand ambassador, consistently delivering exceptional customer experiences
• Provide leadership continuity and support to the Store Manager when needed

Qualifications:

• Customer orientation: genuine passion for interacting with customers and prioritising their needs
• Visual merchandising: experience in managing in-store activations, including window displays and promotional setups
• Product passion: authentic enthusiasm for our products and ability to share this with customers
• Curiosity and willingness to learn: openness to feedback and desire for personal and professional growth
• Excellent communication: clear, confident, and empathetic interactions with customers and team members
• Good knowledge of retail operations and standards, ideally in the fashion industry
• Adaptability and flexibility: ability to adjust to changing priorities and customer demands
• Availability to work varied shifts, including evenings, weekends, and holidays
• Proficiency in French and English (spoken and written)
• Leadership: proven ability to organise and motivate teams in dynamic environments
• Analytical mindset: understanding of key retail performance indicators and ability to utilise them to drive performance

Additional Information: This is a full-time position with a 39-hour contract per week. We offer attractive benefits, including a 25% staff discount, H&M Incentive Program, and additional perks for colleagues based in France.

At H&M Group, we strive to create an inclusive, diverse, and equitable work environment. We encourage diversity in all its forms and are committed to employing people with disabilities.