Description
Join HSBC's Corporate and Institutional Banking team in Mumbai as a Regional Support and Operations Member for a 12-month apprenticeship.
As a key member of the team, you will manage and control daily operations and administration of payment operations, ensuring high efficiency and customer service levels.
Key responsibilities include:
- Managing FCY/LCY processing, regulatory filings, RBI liaison, and investigations
- Monitoring performance of external vendors and operating staff
- Ensuring standardization of processes and updating process notes regularly
- Regulatory reporting activities as per RBI and other regulators' requirements
- Implementing business continuity plans and maintaining HSBC internal control standards
- Contributing to performance parameters such as cost management, key process performance indicators, and customer satisfaction levels
To succeed in this role, you will need:
- Knowledge of FEMA
- Strong communication and decision-making abilities
- People and stakeholder management skills
- Thinking and problem-solving skills
- A customer-centric approach to support business growth
- Familiarity with AI-enabled tools is an advantage
As an apprentice, you will be engaged for 1 year under the Apprentices Act, 1961, and will receive a Certificate of Proficiency upon completion.
HSBC offers a culture where all employees are valued, respected, and have opportunities for growth and development.
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