Regional Director, Operations

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Regional Director, Operations, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading operational performance and population health execution across multiple centers within a geographic division.

Core Responsibilities

Operational Leadership Across the Region

• Lead operational oversight and performance across multiple centers within a geography
• Ensure centers are operationally efficient and optimizing resources in service of patients
• Drive strong execution in patient experience, patient engagement, schedule management, patient responsiveness, and center-level operational performance
• Identify operational opportunities proactively and implement practical, sustainable solutions
• Support center-level leaders in problem-solving, execution discipline, and continuous improvement
• Share best practices and strengthen coordination across centers and markets

Population Health Ownership and Execution

• Own execution and ongoing refinement of population health priorities across the division
• Drive divisional performance across key population health domains, including transitions in care, pharmacy and medication adherence, HEDIS / Stars, accurate risk adjustment, preferred partner relationships, and patient engagement strategy
• Ensure Oak Street Health's clinical and business priorities are effectively implemented at the regional and center level
• Maintain accountability for key quality, utilization, and financial performance measures tied to population health outcomes
• Translate data and organizational priorities into focused regional action plans that improve quality, cost of care, and patient outcomes

Program Implementation and Cross-Functional Leadership

• Lead implementation of centrally driven and regionally driven initiatives that improve operations and population health performance
• Partner with central functional leaders to support strategy development, program design, workflow refinement, and execution feedback
• Assess workflow impact across service, outreach, clinical, and operational teams to ensure effective implementation of new initiatives
• Serve as a regional subject matter expert on operational and population health programs, priorities, and performance opportunities
• Apply strong project management and change leadership practices to ensure initiatives are launched and sustained effectively

Leader Development and Regional Team Effectiveness

• Lead, coach, and develop Practice Managers and other regional operational leaders with clear accountability for outcomes
• Onboard, train, and support new leaders to build capability and consistency across the region
• Conduct operational reviews focused on performance, quality, patient experience, and other key metrics
• Foster a collaborative regional culture across operational and clinical teams
• Support team development and strengthen consistency across centers in how care is delivered and operations are led
• Model and reinforce Oak Street Health's mission, culture, and standards throughout the region

Qualifications

• 5+ years of leadership experience in healthcare, population health, clinical operations, or a related field
• Multi-site leadership experience strongly preferred
• Bachelor's degree required
• Graduate degree preferred, including MBA, MPH, or similar advanced degree
• Strong leadership and influencing skills, with the ability to work effectively across a matrixed organization
• Demonstrated ability to build trust and credibility with a wide range of stakeholders, including providers, care teams, operational leaders, and central partners
• Strong analytical and financial acumen, including experience using data to drive performance, develop business cases, and assess ROI
• Excellent organizational skills, sound judgment, and ability to manage multiple priorities simultaneously
• Strong communication skills and the ability to connect individual initiatives to broader organizational objectives
• High degree of independence, reliability, and execution focus in a fast-paced environment
• Quick learner who is comfortable operating in ambiguity and leading through change
• Proficiency with Excel, Google applications, and project management tools
• Willingness to travel regularly within the assigned geography
• US work authorization required