Description
We are seeking a full-time Receptionist Tournant to join our team at Accor in São Paulo, Brazil.
As a Receptionist Tournant, you will be responsible for:
- Greeting guests/clients at the front desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of local services, complaints, etc.)
- Performing check-in procedures for guests, providing room keys and directing them to their respective rooms
- Handling check-out procedures, closing invoices, receiving payments, and organising relevant documentation
- Ensuring adherence to reception procedures and preparing processes and procedures for internal controls
- Mediating conflicts and intervening in critical/unusual situations with clients/guests
- Updating the system with client reservation information
- Offering, scoring, and operating the loyalty programme according to established standards
- Passing on shift information, following pre-established procedures
- Providing guidance to colleagues on reception-related matters, if necessary
- Handling telephone calls, adhering to network and unit standards
- Maintaining organised records
- Performing other related tasks as required
The ideal candidate will possess:
- Open-mindedness
- Customer orientation
- Self-confidence
- Strong communication skills
- Teamwork and collaboration
- Proactivity and initiative
- Business knowledge and improvement skills
Preferred qualifications include:
- Tourism or related field
- English language proficiency
- Microsoft Office skills
In return, we offer:
- Salary: R$ 3,952.15
- Health insurance - AMIL
- Dental insurance - AMIL
- Annual profit-sharing plan
- Life insurance
- On-site meal provision
- Transportation allowance
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