Description
Join Accor, where you will be part of a team that values hospitality and passion. As a Hotel Receptionist, you will play a crucial role in creating memorable experiences for our guests.
Responsibilities:
- Check-in guests, provide room keys, and direct them to their rooms
- Check-out guests, process payments, and close accounts
- Ensure reception procedures are followed and prepare auto-control processes
- Resolve conflicts and handle critical situations
- Update client reservation information in the system
- Offer and operate the loyalty programme according to established standards
- Pass on shift duties following pre-established procedures
- Handle phone calls and maintain organised records
- Perform other related tasks as needed
Qualifications:
- Creativity
- Problem-solving
- Contribution to results
- Agility
- Proactivity
Additional Information: 12x36 shift - 07:00 to 19:00
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