Recepcionista de Hotel - 12x36

Accor is a global hospitality leader with over 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognised brands such as ibis, Mercure, Novotel, Pullman and many others.

The role involves providing exceptional customer service as a hotel receptionist. You will be responsible for:

• Managing reservations and attending to clients via system, email, and phone
• Welcoming guests according to brand standards, providing information and support
• Executing check-in and check-out procedures, verifying documents, and ensuring compliance with hosting regulations
• Acting as a liaison between guests and other hotel areas, forwarding requests and resolving issues
• Controlling room availability and preventing discrepancies between reservations and occupancy
• Handling billing, issuing invoices, closing and controlling cash
• Offering loyalty programs and personalised service to regular clients
• Maintaining a organised reception area, adhering to internal procedures, and supporting other areas as needed

The company offers a range of benefits, including opportunities for professional growth, an inclusive work environment, meaningful work, and personal appreciation.

This is a full-time position with a 12x36 schedule.