Description
The Grand Mercure Rio de Janeiro Copacabana, part of the Accor Hotels group, is located opposite Copacabana beach, close to Ipanema and Leblon beaches.
As a Receptionist, you will ensure the quality of the guest experience, before, during, and after their stay, contributing to their loyalty.
Key responsibilities include:
- Checking and printing billing vouchers
- Reviewing the previous shift's log to verify pending tasks
- Establishing a warm, elegant, and personalized relationship with guests
- Ensuring guest satisfaction through continuous improvement actions based on their experiences
- Complying with the hotel's internal regulations, policies, and departmental procedures
- Greeting guests cordially, making eye contact, and addressing them by name
The ideal candidate will have:
- Specific knowledge related to the role
- Fluent English
- Knowledge of the Opera system is a plus
Benefits include:
- Transportation voucher
- Dental plan
- Meal at the workplace
- Medical plan
- Group life insurance
- Pharmacy reimbursement
- TotalPass
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