Recepcionista

Welcome to the Mercure São Paulo Pamplona!

We are looking for a Receptionist to join our team at this 64-room hotel located in the heart of Jardins, São Paulo.

As a Receptionist, you will be responsible for:

• Checking in guests, providing them with keys, and directing them to their rooms
• Handling check-out procedures, processing payments, and managing related paperwork
• Ensuring compliance with reception procedures and preparing auto-control processes
• Mediating conflicts and intervening in critical situations with clients/guests
• Updating the system with client reservation information
• Offering, scoring, and operating the loyalty program according to established standards
• Performing shift handovers, following pre-established procedures
• Handling phone calls, adhering to network and unit standards
• Maintaining a well-organized area file
• Executing other related tasks as needed

Benefits include:

• Transportation voucher
• Ticket Flex for food or meals
• Amil Saúde health insurance (co-participation required)
• Amil Dental optional insurance
• Life insurance paid by the company
• Profit sharing
• Pharmacy reimbursement after six months
• Anniversary leave