Rebate Engagement Team Member

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Rebate Engagement team is an exciting and dynamic new team being formed to address a current knowledge gap between the client and rebate/financial and reporting operations. This team is a client-facing group of individuals who work with internal Account Team and rebate/financial/reporting operations team partners to manage client contractual obligations.

General Responsibilities

• Partner with internal cross-functional areas such as Sales, Finance, Trade and Reporting to ensure all client requirements are met and supported
• Review and analysis of reporting to identify trends and opportunities, plus quality inspection prior to client delivery
• Solve for opportunities identified through trend analysis – process improvement / strategic projects
• Independently manage client issues and projects with little involvement from leadership
• Triage of Finance-specific Aunt Team requests
• Support multiple complex client escalations and projects– requiring “outside of the box” solutions and ideas
• Conduct “lessons learned” and feedback meetings post-resolution of issues to improve processes for the future, including FOX and CSX support

Project Management Responsibilities

• Create and maintain issue and project tracking support tools as needed (Milestone Report/CRAID/Agendas/etc.)
• Partner with cross-functional partners to align on client and project expectations
• Escalate appropriately when support is needed or risk is identified, linear and/or cross-functional escalation
• Send weekly meeting agenda and meeting notes 24hrs prior and after meeting takes place
• Regular summary updates to Finance leadership

Soft Skills Needed to Be Successful in Role

• Excellent verbal and written communication skills – transparent and trustworthy
• Strong relationship-building skills – approachable and consultative
• Ability to flex communication approach based on client/partner style (friendly approach vs. direct approach)
• Resilient and tenacious / Decisive
• Attention to detail / Time management
• Client-centric / Curious mindset
• Self-motivated and proactive (vs. reactive)
• Strong critical thinking skills

Your success will be measured by reduction in client escalations and Client/Account Team feedback. Client satisfaction is also paramount to your success. This position affords you the opportunity to gain visibility to senior leadership through regular updates on client initiatives and progress with the account.

Required Qualifications

• 2+ years of professional experience in PBM/healthcare operational and/or financial role(s)
• 2+ years of experience performing in-depth research, investigation, analysis, and/or ad-hoc reporting
• Experience in Microsoft Office, particularly Excel (must know how to do VLOOKUPS and pivot tables)

Preferred Qualifications

• Prior experience in client-facing role
• Demonstrated project management experience
• Advanced Microsoft Excel skillset including pivot-tables, advanced formulas, and maneuvering data sets
• Prior Salesforce use

Education

• Bachelor’s Degree or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full-time

Pay Range

$46,988.00 - $112,200.00