Description
Join our team at the Mercure Plaza Republique hotel, located in the heart of Lyon. This boutique hotel features 82 rooms and a lively bar with a summer terrace. We are committed to reducing our environmental impact and promoting local quality products.
As a rotating receptionist, you will:
- Provide a warm, efficient, and high-quality welcome to guests
- Perform administrative tasks related to check-in/check-out on our computer system
- Verify client guarantees and reservations
- Ensure guest stays are followed up on by communicating important information to colleagues and superiors
- Answer phone calls and take reservations
- Manage and control your cash register
- Respond to client requests and ensure their satisfaction
- Transmit special client requests to relevant services
- Contribute to client loyalty
Requirements:
- Essential English language skills
- Customer service and hospitality mindset
- Passion for delivering excellent client experiences
- Computer skills, specifically knowledge of Opera Cloud
- Excellent communication and interpersonal skills
- Ability to work effectively in a team and independently
- Initiative and attention to detail
- Organised and methodical approach
- Flexibility and versatility
Benefits of working at Mercure include:
- Integration into a managed hotel and the Essendi group
- Temporary replacement contract
- 39 hours per week
- Level 1, step 3 remuneration
- Company mutual insurance
- Various bonuses
- 50% reimbursement of transport costs
- Heartist card with numerous advantages, particularly in group hotels
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